This page provides links to all the Chapter Overviews at this website. You can use the overviews to preview or review your reading in the textbook. Be sure, however, to read the chapters themselves, which include additional information.
Chapter 1: Communication, Your Career, and This Book
Chapter 2: Overview of the Reader-Centered Communication: Obtaining a Job
Chapter 3: Defining Your Communication's Objectives
Chapter 4: Planning for Usability
Chapter 5: Planning Your Persuasive Strategies
Chapter 8: Developing an Effective Style
Chapter 9: Beginning a Communication
Chapter 10: Ending a Communication
Chapter 11: Writing Reader-Centered Front and Back Matter
Chapter 13: Designing Reader-Centered Pages and Documents
Chapter 14: Revising Your Drafts
Chapter 15: Testing Drafts for Usability and Persuasiveness
Chapter 16: Creating Communications with a Team
Chapter 17: Creating and Delivering Listener-Centered Oral Presentations
Chapter 18: Creating Reader-Centered Web Pages and Websites
Chapter 19: Managing Client and Service-Learning Projects
Chapter 20: Writing Reader-Centered Correspondence: Letters, Memos, and E-mail
Chapter 22: Writing Reader-Centered Proposals
Chapter 23: Writing Reader-Centered Instructions