The goal of this exercise is to help you learn some ways you can apply Chapter 10's guidelines for ending a workplace communication.

The Exercise

Analyze this ending in terms of Guidelines 2-9 in Chapter 10:

Guideline 2: Repeat your main point.
Guideline 3: Summarize your key points.
Guideline 4: Refer to a goal stated earlier in your communication.
Guideline 5: Focus on a key feeling.
Guideline 6: Tell your readers how to get assistance or more information.
Guideline 7: Tell your readers what to do next.
Guideline 8: Identify any further study that is needed.
Guideline 9: Follow applicable social conventions.

Is this ending effective? Would a more detailed summary of the report be helpful? Why or why not?

The Ending of the Report

When buying printers, as in almost any major purchase, two basic questions must be answered:

1. Will the purchase meet your needs?
2. Are costs within budget goals?

Our approach in preparing the recommendations in this report was to start answering these questions in the offices at EDS where the printing work is done. In addition, we have thoroughly researched the marketplace and reviewed the latest technology in dot-matrix, ink-jet, and laser printers. Based on this investigation, we have recommended a carefully tailored set of printers for each division that will maintain an effective balance between operating costs and capability and allow for sufficient growth in printing production over the next decade.

With these recommendations, EDS should be able to meet the desktop printing requirements of each division and comfortably remain within your budget goals. Using our conclusions regarding divisional needs and reviewing "Points to Consider Before Buying" at attachment 2, your buyers will have the information they need to make a successful purchase.