The goal of this exercise is to help you learn some ways you can apply Chapter 10Ős guidelines for ending a workplace communication.

The Exercise

This exercise illustrates a conclusion that is from a memo written by the manager of a pharmacy to his employees. In the memo, the manager outlines several new regulations and discusses the need for such regulations. The conclusion follows the guidelines from Chapter 10:

Guideline 1: After you've made your last point, stop. (Not relevant to this exercise).
Guideline 2: Repeat your main point.
Guideline 3: Summarize your key points.
Guideline 4: Refer to a goal stated earlier in your communication.
Guideline 5: Focus on a key feeling.
Guideline 6: Tell your readers how to get assistance or more information.
Guideline 7: Tell your readers what to do next.
Guideline 8: Identify any further study that is needed.
Guideline 9: Follow applicable social conventions.

• Identify the guidelines that are present in the memo by highlighting the sentences that correspond to a particular guideline, and write the number of that guideline by the highlighted sentences.
• State whether or not you think the writer's approach to ending this communication is effective or ineffective.
• Be sure to explain your answer, using Chapter 10 as a reference.

The Ending of the Memo

In conclusion, I believe our new regulations will help our pharmacy run more efficiently, cost effectively, and smoothly. With your help, we can make the Bald Eagle Area Pharmacy the best in the region.

These new regulations constitute a key part of our effort to improve the pharmacy:

1. Receive supervisor's permission in writing to issue any refills of three or more.
2. Use the new automatic counter in addition to hand-counting pills.
3. Wear latex gloves when handling pills.

We will be holding a staff meeting on Nov. 23 to further discuss features of these new regulations as well as your reaction to them. These proposed regulations are just that—proposals. Your input will help determine the final scope of these regulations. If you have any questions in the meantime, please feel free to speak with me.