Where do you begin?
The first step is always to have a clear idea of what you want to know. If you are studying a topic that might be sensitive for some people, have a good sense of why they might be uncomfortable and try to word your questions in a way that minimizes their discomfort.

What kinds of questions should you use?
There are three general question formats used in survey research:

• close-ended
• partially closed
• open-ended